To ensure that your package is properly delivered and you receive shipment within the time frame we advertise, please make sure your address is fully entered and correct. Use correct abbreviations and have spaces inserted properly, we do not take responsibility for the incorrect information. If the package is returned non-deliverable we will issue a store credit for the net price of your item(s) minus the shipping charge.
Shipping fees are non-refundable. If you refuse any shipments from Grass-fields.com, you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from your merchandise refund. We do ship to PO Boxes via FedEx. Express shipping is not available to a PO Box.
If your tracking information states that your package was delivered and you have not received it. You must address this with FedEx. Grass-fields does not hold responsibility for packages that state to be delivered. We do not issue refund for packages that state being delivered.
Just a reminder that you will receive your order 2 business days from the date that it is shipped out, not necessarily from the date that it is placed. After your payment is authorized and verified, it can still take a day or two working days to process your order. This is just an estimate, and doesn't include weekends or holidays. When your order has been shipped, you will receive an email with tracking information.
We offer Express Shipping ( only UK and the US). Your shipping cost is displayed at point of checkout.
*If your order is multiple items and one of them is out of stock, we will go ahead and ship the rest of your order issuing store credit for the item(s) not in stock.*
Majority of all orders arrive between 1-2 days, but in very rare instances, please allow up to 3 days. We offer Next Day US Shipping via FedEx for only $10.00. The orders must be placed by 1 pm GMT to be processed same day.
UK Next Business Day( Order placed before 1 pm GMT) Cost £4.99 Time:1 Business Day
UK Standard Shipping Cost £3.45 Time 2-3 Business days
US Next Business Day ( Orders placed before 1PM GMT) Cost $15. Time:1 Business Day
US 2 working days Cost $12.92. Time: 2-3 Business days
International Shipping ( Canada, France and Australia) Cost £12.99 Time 2-4 Business day
Free UK Next day Shipping for orders above £75
Free US 2 days Shipping for orders above £154.59/$200
Other important information
Our delivery time starts from the moment an order is accepted and includes a 24 hour period where your items will be processed and dispatched by our warehouse. Please note this can take longer during our sale periods when it may take up to 72 hours for shipments to be dispatched.
We work closely with our shipping partner to minimize the potential impact of customs delays on our international customers.
To minimise delays we recommend using your work address as your delivery address.