Shipping returns & exchanges

Standard UK Delivery - £3.95 or free if the order totals £100 or more. Delivered within 3 working days. 

Next Day UK Delivery - £4.95. Delivered next working day if ordered before 1 pm. Please note orders placed after 1pm Friday will be shipped on Monday and delivered Tuesday.

All UK orders are shipped with DPD and UK Mail and are fully trackable. Please note DPD/UK Mail will not deliver on Bank Holidays.

Please provide your mobile number and email address at checkout to be sent updates regarding your delivery.

Please note during busy sale periods order processing may take slightly longer.

Standard UK Delivery - £3.95 or free if the order totals £100 or more. Delivered within 3 working days.

Next Day UK Delivery - £4.95. Delivered next working day if ordered before 1 pm. Please note orders placed after 1pm Friday will be shipped on Monday and delivered Tuesday.

All UK orders are shipped with DPD and UK Mail and are fully trackable. Please note DPD/UK Mail will not deliver on Bank Holidays.

Please provide your mobile number and email address at checkout to be sent updates regarding your delivery.

Please note during busy sale periods order processing may take slightly longer.

Standard UK Delivery - £3.95 or free if the order totals £100 or more. Delivered within 3 working days.

Next Day UK Delivery - £4.95. Delivered next working day if ordered before 1 pm. Please note orders placed after 1pm Friday will be shipped on Monday and delivered Tuesday.

All UK orders are shipped with DPD and UK Mail and are fully trackable. Please note DPD/UK Mail will not deliver on Bank Holidays.

Please provide your mobile number and email address at checkout to be sent updates regarding your delivery.

Please note during busy sale periods order processing may take slightly longer.

Standard UK Delivery - £3.95 or free if the order totals £100 or more. Delivered within 3 working days.

Next Day UK Delivery - £4.95. Delivered next working day if ordered before 1 pm. Please note orders placed after 1pm Friday will be shipped on Monday and delivered Tuesday.

All UK orders are shipped with DPD and UK Mail and are fully trackable. Please note DPD/UK Mail will not deliver on Bank Holidays.

Please provide your mobile number and email address at checkout to be sent updates regarding your delivery.

Please note during busy sale periods order processing may take slightly longer.

Standard UK Delivery - £3.95 or free if the order totals £100 or more. Delivered within 3 working days.

Next Day UK Delivery - £4.95. Delivered next working day if ordered before 1 pm. Please note orders placed after 1pm Friday will be shipped on Monday and delivered Tuesday.

All UK orders are shipped with DPD and UK Mail and are fully trackable. Please note DPD/UK Mail will not deliver on Bank Holidays.

Please provide your mobile number and email address at checkout to be sent updates regarding your delivery.

Please note during busy sale periods order processing may take slightly longer.

Standard UK Delivery - £3.95 or free if the order totals £100 or more. Delivered within 3 working days.

Next Day UK Delivery - £4.95. Delivered next working day if ordered before 1 pm. Please note orders placed after 1pm Friday will be shipped on Monday and delivered Tuesday.

All UK orders are shipped with DPD and UK Mail and are fully trackable. Please note DPD/UK Mail will not deliver on Bank Holidays.

Please provide your mobile number and email address at checkout to be sent updates regarding your delivery.

Please note during busy sale periods order processing may take slightly longer.

Standard UK Delivery - £3.95 or free if the order totals £100 or more. Delivered within 3 working days.

Next Day UK Delivery - £4.95. Delivered next working day if ordered before 1 pm. Please note orders placed after 1pm Friday will be shipped on Monday and delivered Tuesday.

All UK orders are shipped with DPD and UK Mail and are fully trackable. Please note DPD/UK Mail will not deliver on Bank Holidays.

Please provide your mobile number and email address at checkout to be sent updates regarding your delivery.

Please note during busy sale periods order processing may take slightly longer.

We are happy to accept returns, any garment that is unworn and still fitted with all security tags and labels and that is despatched to us within 14 days of receipt by you.

We have a return depots located in the UK and US making it easy to return your items.

Simply email us for the return address at info@grass-fields.com with your order number and the reason why you wish to return your item(s).

Your payment will be credited back to the original purchaser’s credit card.

Returns for refund will proceed within 5-7 working days of receiving the item, however card refunds may take up to 10 business days for your bank to complete. This depends on their processing time and can vary greatly between card issuers. Unfortunately, we are therefore unable to influence this.

We only refund shipping costs if there has been an error with the order.

Items advertised as Free shipping that are returned for refund will be charged a shipping fee that applied to the particular country it was shipped to.

Please ensure your order confirmation slip with your name and order number is included in the parcel. Failure to do so may result in the refund process being delayed. All goods must be sent back in their original condition, along with the original tags and packaging. Items will be inspected upon return, and will be returned to the sender if they are not in their original saleable condition.

Please note we are unable to refund shipping charges for any deliveries that are refused and these return fees may be deducted from your refund.

The refund value for international orders placed in a non-GBP (£) currency will be based on the daily exchange rate.

All items purchased during sales or in the sale section can be return for store credit online.

We do not offer exchanges. Our reasoning is simple. Our clothes are in high demand and if you send back the item you want to exchange, there is no guarantee we will have what you want at that time. However, return your package by following the normal return procedure. We will issue you a store credit once we've received your return. That way, you may use the credit towards the correct item/size or for another item. 
Simply email us at info@grass-fields.com with your order number.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
We aim to process all returns within 5 working days of receipt. Please note this may take slightly longer during busy periods.

Sale Items 

Sale items or items purchased in the sale section can be returned for STORE CREDIT only. Please email info@grass-fields.com with your order number

Country Zone Shipping Fee Transit Time
Angola E £25.93 3-5 Working days
Afghanistan E £25.93 3-5 Working days
Albania V £17.76 3-5 Working days
Algeria C £20.51 3-5 Working days
Andorra S £40.99 3-5 Working days
Anguilla D £24.99 3-5 Working days
Argentina D £24.99 3-5 Working days
Armenia E £25.93 3-5 Working days
Aruba D £24.99 3-5 Working days
Australia B £19.99 3-5 Working days
Bahamas D £25.99 3-5 Working days
Bangladesh C £21.99 3-5 Working days
Belarus V £18.99 3-5 Working days
Benin E £26.99 3-5 Working days
Bermuda D £25.99 3-5 Working days
Bolivia D £25.99 3-5 Working days
Bosnia V £18.99 3-5 Working days
Botswana E £26.99 3-5 Working days
Brazil D £24.99 3-5 Working days
British Virgin Islands D £24.99 3-5 Working days
Burkina Faso E £26.99 3-5 Working days
Bulgaria T £17.99 3-5 Working days
Brunei C £21.99 3-5 Working days
Burundi E £26.99 3-5 Working days
Cambodia B £19.99 3-5 Working days
Canada E £26.99 3-5 Working days
Cape Verde A £14.99 3-5 Working days
Cayman Islands D £25.99 3-5 Working days
Chad E £25.99 3-5 Working days
Chile D £25.99 3-5 Working days
China F £22.99 3-5 Working days
Colombia D £25.99 3-5 Working days
Congo E £26.99 3-5 Working days
Coasta Rica D £25.99 3-5 Working days
Croatia V £19.99 3-5 Working days
Cyprus T £17.99 3-5 Working days
Czech Republic T £17.99 3-5 Working days
De R Congo E £26.99 3-5 Working days
Denmark S £41.99 3-5 Working days
Djibouti E £26.99 3-5 Working days
Dominica D £25.99 3-5 Working days
Dominican Republic D £25.99 3-5 Working days
Egypt C £21.99 3-5 Working days
Ethiopia E £26.99 3-5 Working days
Gabon E £26.99 3-5 Working days
Gambia E £26.99 3-5 Working days
Hong Kong B £19.99 3-5 Working days
India C £21.99 3-5 Working days
Israel C £21.99 3-5 Working days
Ivory Coast E £26.99 3-5 Working days
Jamaica D £26.99 3-5 Working days
Japan B £19.99 3-5 Working days
Kenya E £25.99 3-5 Working days
Lithuania T £17.99 3-5 Working days
Malawi E £26.99 3-5 Working days
Martinique D £25.99 3-5 Working days
Morocco C £21.99 3-5 Working days
New Caledonia E £26.99 3-5 Working days
New Zealand B £19.99 3-5 Working days
Nigeria £26.99 3-5 Working days
Pakistan E £21.99 3-5 Working days
Philippines C £19.99 3-5 Working days
Poland B £17.99 3-5 Working days
Portugal T £14.99 3-5 Working days
Rwanda S £21.99 3-5 Working days
Saudi Arabia E £26.99 3-5 Working days
Senegal C £26.99 3-5 Working days
Sierra Leone E £18.99 3-5 Working days
Serbia E £19.99 3-5 Working days
Singapore V £17.99 3-5 Working days
Slovak Republic B £17.99 3-5 Working days
Slovenia T £26.99 3-5 Working days
Somalia T £25.99 3-5 Working days
South African E £19.99 3-5 Working days
South Korea D £21.99 3-5 Working days
Spain B £21.99 3-5 Working days
Sri Lanka S £25.99 3-5 Working days
St Lucia C £26.99 3-5 Working days
Swaziland D £19.99 3-5 Working days
Taiwan E £26.99 3-5 Working days
Tanzania B £19.99 3-5 Working days
Thailand E £26.99 3-5 Working days
Togo B £25.99 3-5 Working days
Trinidad & Tobago E £21.99 3-5 Working days
Tunisia D £18.99 3-5 Working days
Turkey C £18.99 3-5 Working days
Ukraine V £26.99 3-5 Working days
Uganda V £25.99 3-5 Working days
Venezuela E £19.99 3-5 Working days
Vietnam D £26.99 3-5 Working days
Zaire B £26.99 3-5 Working days
Zambia E £26.99 3-5 Working days
Zimbabwe E £26.99 3-5 Working days