Free Express shipping on orders over £150
Next Day Delivery (order before 1pm) Monday to Thursday.
Orders made on Friday will be delivered on the next working day - £5.99
Standard UK Delivery - £3.99. Delivered within 1 to 2 working days.
All UK orders are shipped with DPD and UK Mail and are fully trackable. Please note DPD/UK Mail will not deliver on Bank Holidays.
Please note during busy sale periods order processing may take slightly longer.
PROCESSING TIME
All orders are subject to processing time that is separate and apart from the time it takes for a shipment to reach its destination once it has been picked up from our fulfilment center by the applicable carrier. Depending on a number of factors, standard domestic and international orders may take up to 2 business days (excluding Saturdays, Sundays, and Holidays) to process. During sale period the processing time can increase to up to 5 working days.
After your payment is authorised and verified, standard orders can still take 2 business days to process. This is just an estimate and doesn't include weekends or holidays.
Shipping fees
Shipping fees are non-refundable. If you refuse any shipments from grass-fields.com, you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from any credit issued.
DELIVERY CLAIMS
If you are experiencing a non-delivery or your tracking information states that your package was delivered by the carrier but you have not received it; you must contact us within 5 days to file a claim.
We will assist you in working with the carrier to complete the claims process. Please note: Claims can take up to 30 days to complete (depending on the shipping carrier used).
Grass-fields does not hold or accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.
OUT OF STOCK ITEMS
If your order includes multiple items and one (or more) of the items are out of stock: we will go ahead and ship the rest of your order, issuing a refund to your original form of payment for the item(s) not in stock.
RESERVED RIGHTS REGARDING SHIPPING
While we will make every effort to accommodate your shipping and billing preferences, in order to protect our customers, Grass-fields reserves the right to require customers to use a “common” shipping and billing address in the event we are unable to process an order or verify a shipping address provided.
Free Express shipping on orders over £150
Standard US Delivery - $10.50
Express US Delivery - $ 14.99 approximately Delivered within 1 - 2 working days.
All US orders are shipped with FEDEX and DHL and are fully trackable. FEDEX/ DHL will not deliver on Public Holidays.
Please note during busy sale periods order processing may take slightly longer (up to 7-14 working days).
PROCESSING TIME
All orders are subject to processing time that is separate and apart from the time it takes for a shipment to reach its destination once it has been picked up from our fulfilment center by the applicable carrier. Depending on a number of factors, standard domestic and international orders may take up to 2 business days (excluding Saturdays, Sundays, and Holidays) to process. During sale period the processing time can increase to up to 5 working days.
After your payment is authorised and verified, standard orders can still take 2 business days to process. This is just an estimate and doesn't include weekends or holidays.
Shipping feesShipping fees are non-refundable. If you refuse any shipments from grass-fields.com, you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from any credit issued.We do not ship to PO Boxes.
DELIVERY CLAIMS
If you are experiencing a non-delivery or your tracking information states that your package was delivered by the carrier but you have not received it; you must contact us within 5 days to file a claim.We will assist you in working with the carrier to complete the claims process. Please note: Claims can take up to 30 days to complete (depending on the shipping carrier used).
Grass-fields does not hold or accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.
OUT OF STOCK ITEMS
If your order includes multiple items and one (or more) of the items are out of stock: we will go ahead and ship the rest of your order, issuing a refund to your original form of payment for the item(s) not in stock.
RESERVED RIGHTS REGARDING SHIPPING
While we will make every effort to accommodate your shipping and billing preferences, in order to protect our customers, Grass-fields reserves the right to require customers to use a “common” shipping and billing address in the event we are unable to process an order or verify a shipping address provided.
Additionally, Grass-fields reserves the right to solely define and limit, refuse, and/or cancel orders from customers at any time due to:An irregular or excessive returns history indicative of “wardrobing;”
An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or,
Potential fraudulent or criminal activity.
Similarly, Grass-fields reserves the right to limit, refuse, and/or reject returns (both in-store and online) to any customer or entity, due to similar actions as noted above.
Customs & Import fees
As all orders are currently shipped from England and so you may be subject to additional import fees upon delivery.
USA – All orders above US$800 will be subject to an import tax. For more information, please check with the US Customs and Border Protection Department.
CUSTOMS & IMPORT FEES
As all orders are currently shipped from England and so you may be subject to additional import fees upon delivery.
Australia – All orders above AUS$1000 will be subject to import duties. This figure can vary depending on the value of the parcel, please check with the Department of Home Affairs for further info.
New Zealand - All orders above NZD$60 will be subject to import duties. This figure can vary depending on the value of the goods in the parcel. You can get an estimate from the New Zealand Customs Service website.
INTERNATIONAL SHIPPING RATES
A standard or express delivery service is available for most of the countries we ship to.Please select your shipping country below to display times and costs.
International deliveries will be shipped with FEDEX or a local courier depending which service is selected.
We cannot ship to PO Boxes in the U.S. or Australia.
Please note during busy sale periods order processing may take slightly longer. Up to 5 working days
We are happy to accept returns, any garment that is unworn and still fitted with all security tags and labels and that is despatched to us within 14 days of receipt by you.
UK Returns
Simply email us for the return address at info@grass-fields.com with your order number and the reason why you wish to return your item(s).
USA Returns
In order to return your garments you MUST have access to a printer.
You will be able to process your return on the portal from 5 days after receiving your parcel.
Please allow this time for the portal to update with your details. Once you have sent the item(s) could you please provide us with proof of shipping AND/OR tracking number!
Here are the steps you need to follow to send any items back to us:
1. Click here, or copy & paste the following URL to access our online returns portal - http://parcelreturn.com/Grassfields/Booking/QuickReturn
2. Log in using the following details - your order number (# must be included); your zip code; your full name (as shown on the shipping label).
3. Enter the requested details on the next page.
4. Read & accept T&C’s.
5. Print the return label once generated.
6. Wrap your item/s & this completed return form.
7. Securely attach the return label.
8. Take your parcel to your local depot and pay the postage fee.
Once you have sent the item(s) please provide us with proof of return AND tracking number (Without this the processing of your return will be delayed). Once we receive the item(s), we shall then proceed to send you a Store Credit via email. Sale items can only be returned for STORE CREDIT.
Please note Store Credit’s will not include any previous shipping costs.
Upon receipt it takes about 3-5 working days to process your return.
All payments will be credited back to the original purchaser’s credit card.
We do not offer direct exchanges. can be facilitated by using a STORE CREDIT.
Our reasoning is simple. Our clothes are in high demand and if you send back the item you want to exchange, there is no guarantee we will have what you want at that time. However, return your package by following the normal return procedure. We will issue you a store credit once we've received your return. That way, you may use the credit towards the correct item/size or for another item. Simply email us at info@grass-fields.com with your order number.You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.We aim to process all returns within 5 working days of receipt. Please note this may take slightly longer during busy periods.
Sale Items
Sale items or items purchased in the sale section can be returned for STORE CREDIT only. Please email info@grass-fields.com with your order number
Over the last 8 years, we’ve grown into a global community of beautiful people with different personalities, perspectives and passions. What unites us all is our taste for amazing, authentic, African fashion - don’t you agree?
As we’ve expanded, naturally we’ve received a variety of requests and queries from you guys. So here is a helpful summary of all the most popular questions and their accompanying answers...
Our long-awaited summer sale starts 21ST JULY at 4 PM BST, 11AM Eastern Time, 8AM Pacific Time.
We are using this hour to get the site ready for the sale to start, in order to make your shopping experience a smooth one.
Don’t worry, if the dress doesn’t fit, you can return it for a full refund or store credit in case you would prefer an exchange! For your return to be successfully processed please ensure that:
Products must be returned within 45 days of receiving your order.
Products must be unworn and unwashed with all tags still attached (if your item had tags when you received it). As part of our sustainability efforts, we are removing the tags from all new products so don't be alarmed if you receive an item with no tags on.
We only offer refunds onto the original payment method used to make the order.
For purchases made by part-card, part-gift card, the refund will be applied to the gift card first.
Returns registered separately cannot be returned as one, even if they are from the same order. Combining registered returns will slow down the refund process!
Anything accidentally or incorrectly returned our way (that’s not a Grass-fields item) will be the responsibility of the sender, not Grass-fields. We’ll always do our very best to help out, but unfortunately can’t make any promises!
Unfortunately due to the volume of orders anticipated, we cannot change orders once you’ve hit the ‘place order’ button including the following:
- Changing the item or size.
- Delivery/billing address.
- Adding items to your order.
- Shipping method.
You can request a cancellation and then reorder, but please allow up to 24 hrs. To cancel, email our customer service team at @info@grass-fields.com. In order to minimise this issue, please pay special attention to the size chart or alternatively slide into our DMs on Instagram!
*IF YOU INPUT THE INCORRECT ADDRESS AT CHECKOUT, WE CAN NOT BE HELD ACCOUNTABLE IF THE ORDER GOES MISSING. WE ARE NOT LIABLE TO REFUND/REPLACE THIS ORDER.
We are unable to combine orders once you have placed them unfortunately. Due to the volume of orders we experience on a daily basis, it will be difficult for us to trace the orders to do so. We advise that you order all the items at once so you do not have to experience any inconvenience.
Due to Brexit (we miss EU), there are customs and duties to be paid for parcels with a value of over 150 Euros. For Customers in the EU, if making an order over this value, please expect custom fees to be charged prior to the delivery of your parcels.If you have any fees to pay – the courier will contact you regarding this. You can however place separate orders, each with a value under 150 euros to avoid these costs. (shh, we didn’t tell you that!)
If you are confused about what size to order if you have never shopped with us before, here is a link to our size chart to help guide you through the decision making process: https://www.grass-fields.com/pages/size-chart
Adding an item to your cart does not reserve the stock for your final checkout. Stock is only allocated once a payment has been confirmed.
If an item does happen to go out of stock by the time you reach checkout, we recommend proceeding with your payment for the remaining items in your cart. If you go back to add another item, you risk the website resetting your place in the queue.
Please note that any items in your cart prior to the sale will be removed when the website updates on 21/07/2021, for the launch of our summer sale.
Unfortunately, if an item does happen to go out of stock by the time you reach checkout, we don't currently have the functionality to remove any additional items from your basket. If you do try and remove an item, this will result in the website taking you back to your cart; resetting your place in the queue, and putting your otheritems at risk as you begin the checkout process again.
In this instance, we'd recommend proceeding with your order/checkout and returning any items you no longer wish for.
We’re trying our best to ensure this! Minor delays may happen as we have limited staff levels in the workplace at this time. During sale periods, this might be more frequent due to the volume of orders in comparison to the limited staff numbers.
Our most recent update is that we're currently only shipping from our warehouses from Monday to Friday. However, we'll be catching up on weekend orders at the startof the week, so it may take a few days for you to receive your shipping confirmation email. So, don’t panic, we've received your order & are working as quickly as we canto dispatch it, without compromising the safety of our team.
We’ll be sure to communicate any significant delays with you using the email address that you enter at checkout.
There might be some items on pre-order, any item on pre-order will have their ship from dates available on the website.
In case you have placed an order with some items on pre-order, we will not be able to ship the items separately. Your order will only be shipped once the pre-ordered items become available on the date specified for those. Please bare this in mind!
We process orders in batches. Sometimes it happens that orders fall in different batches and as such are processed at different times thus have different delivery dates and times. Please be patient with us and your order will be delivered as we work hard to ensure you receive your parcel as soon as possible otherwise, we will contact you to notify you of any delays.
Unfortunately, we don’t use Klarna or Afterpay, we only accept full payments.
If you have placed your order before the sale period for an item at full price, you will not be able to ask for a refund for the item if the item is placed under sale afterwards.
Got more questions? Talk to us, we’re more than happy to help.
